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![]() ![]() If you use push notifications with your personal or work or school accounts, you'll get an on-screen alert that says you must provide additional verification before you can recover your information. Recover accounts requiring more verification: To find the QR code you can reference our Set up the Microsoft Authenticator app or Set up Security info from a sign-in page documentation. You can only disable this by removing your account from the authenticator app via the Account Security or My Apps page, along with from within your App. Repeat step 7 for each account you want to transfer to the new phone.Based off our Back up and recover account credentials in the Authenticator app documentation, what you're seeing within your app - Scan the QR code provided by your organization., is by design, and is needed in order to recover your account. You will need to go through the setup process for each account to add them to the new phone's Microsoft Authenticator app. If you don't have a cloud backup, you can manually add your accounts by scanning the QR codes or entering the setup codes for each account. Sign in to your Microsoft account associated with the backup, and follow the on-screen instructions to restore your passwords to the new phone's Microsoft Authenticator app.ī. If you have a backup stored in the cloud, select the "Restore from cloud backup" option. Now, you have two options to transfer your passwords:Ī. On the next screen, select "Scan barcode" or "Enter code manually," depending on the options available. ![]() If it doesn't, tap the "+" button in the top-right corner of the app to add an account manually.įrom the available options, select "Work or school account" or "Personal account," depending on the type of account you want to add. Once signed in, the app should prompt you to set up your account. Sign in to your Microsoft account using the same account you used on the old phone's Microsoft Authenticator app. Open the Microsoft Authenticator app on your new phone. ![]() ![]() On your new Android phone, download and install the Microsoft Authenticator app from the Google Play Store, if you haven't done so already. ![]()
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